Services

With the world tuning in to Business Aligned IT, the need for best-in-class infrastructure to run and deliver to multiple users in the ecosystem of businesses rises. Complex IT Infrastructure Management applications are being developed and it requires a deep understanding of the application, architecting the underlying infrastructure, optimizing their use and managing complex SLAs.

If an organisation intends to play on a higher level, they need to proactively adapt to market changes, improve operational efficiency and excellence and accelerate growth. To achieve this goal, organisations seek outsourcing partners that deploy cost effective, flexible and scalable extended IT arm models.

1. Providing a scalable, secure, and highly available computing infrastructure that reduces costs while ensuring service quality.
2. Controlling network and systems complexity and obsolescence while managing an expanding infrastructure.
3. Ensuring bandwidth capacity and traffic loads at predictable costs to support mission critical application environments.
4. Competing in an environment where faster time to market and expanded geographic reach are critical to success.
5. Enabling an agile, flexible work environment that supports a rapid response to changing market demands.
6. Difficulty in hiring and retaining skilled IT staff.

Service Level Agreement

ABC Communication Network is proud to offer an exceptional level of performance, reliability, and service. That is why we are making commitments to our customers in the form of a Service Level Agreement (SLA) which provides certain rights and remedies regarding the performance of the ABC Communication Network network. The ABC Communication Network Service Level Agreement (SLA) guarantees our network/equipment reliability and performance. This Service Level Agreement (SLA) applies to customers of ABC Communication Network' web hosting, reseller, dedicated server, co-location, e-commerce, and dedicated access services.

Uptime Guarantee:

ABC Communication Network strives to maintain a 99.5% network and server uptime service level. This uptime percentage is a monthly figure, and is is calculated solely by ABC Communication Network' monitoring systems or ABC Communication Network' authorized/contracted outside monitoring services. If ABC Communication Network fails to meet it's 99.5% uptime guarantee, and it is not due to one of the exceptions below, credits will be made available to each client, upon request, on a case by case basis. ABC Communication Network does not credit a full month's service for minor downtime. This would not be financially healthy for ABC Communication Network, and in turn would only negatively affect the service level ABC Communication Network provides to you. "Partial refunds for partial downtime" is our standard policy. In extreme circumstances, ABC Communication Network may distribute full month credits, but this is dealt with on a case by case basis. Details on how credit amounts are calculated can be found below.

Exceptions:

Customer shall not receive any credits under this SLA in connection with any failure or deficiency of the ABC Communication Network caused by or associated with:

• Circumstances beyond reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, "Acts of God" (ie...fire, flood, earthquake, tornado, etc...), strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, failure of third party software or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of the Service Level Agreement.
• Telco Failure (ie...Verizon™ cutting a fiber line somewhere)
• Backbone peering point issues (ie...UUnet™ having a router go down in Virginia that wipes out internet service for the entire East Coast)
• Scheduled maintenance for hardware/software upgrades
• Hardware failure (faulty hardware is rare, but cannot be predicted nor avoided). ABC Communication Network only utilizes only name brand hardware of the highest quality and performance.
• Software bugs/flaws (Expolits and bugs may develop that cause security issues or downtime)
• DNS issues not within the direct control of ABC Communication Network
• Network floods, hacks, attacks from outside parties or individuals
• Failure or error of any ABC Communication Network' monitoring or measurement system
• Client’s acts or omissions, including without limitation, any negligence, willful misconduct, or use of ABC Communication Network' service(s) in breach of ABC Communication Network' Policy and Service Guidelines (AUP), by Client or others authorized by Client.

Connectivity:

ABC Communication Network goal is to make the ABC Communication Network available to Client free of outages for 99.5% of the time. An "outage” is defined as an instance in which Client is unable to transmit and receive IP packets due to a service failure for more than 15 consecutive minutes, excluding service failures relating to ABC Communication Network' scheduled maintenance and upgrades. The network does not include client premises equipment or any Telco access facilities connecting Client's premises to such infrastructure. ABC Communication Network' goal is to keep Average Round-Trip Latency on the network to 85 milliseconds or less. ABC Communication Network defines “Average Round-Trip Latency”, with respect to a given month, as the average time required for round-trip packet transfers between ABC Communication Network' network and major US backbone peering points during such month, as measured by ABC Communication Network. ABC Communication Network' goal is to keep Average Packet Loss on the network to 1% or less. ABC Communication Network defines “Average Packet Loss”, with respect to a given month, as the average percentage of IP packets transmitted on the ABC Communication Network during such month that are not successfully delivered, as measured by ABC Communication Network.

Measurement:

ABC Communication Network will periodically (on average every 15 minutes) monitor ABC Communication Network and server availability using software and hardware components capable of measuring application traffic and responses. Client acknowledges that that such measurements may not measure the exact path traversed by Client’s internet connection, and that such measurements constitute measurements across the ABC Communication Network but not other networks to which Client may connect. ABC Communication Network reserves the right to periodically change the measurement points and methodologies it uses without notice to Client.

Backup Policy:

As a courtesy, ABC Communication Network provides a backup service on shared hosting accounts. You can request our administrators to run a backup of your site or any files for a one-time charge. Although ABC Communication Network tries to ensure these backups are complete and accurate, we cannot guarantee data integrity. It is possible that a site and/or file may not be able to be restored incase of a server crash.

We will restore data from our backups in case server trouble arises, but we do not perform restores to fix customer errors. If you accidentally delete a file or damage your website data, we are in no way responsible for this. If you need us to restore data from an incident such as that when it wasn't our fault, we will have to charge a reasonable fee to do so, depending on the complexity of the restore.

ABC Communication Network recommends that the customer periodically and frequently backup their site to their local computer. On most accounts there is a backup manager that can assist you in this process.

A backup may not be included with a dedicated server type plan. We recommend that dedicated server customers purchase a backup option to protect data. Even with a backup plan, ABC Communication Network recommends that customer still maintain offsite backups since even backup services have a risk of failure.

Hardware Failure:

ABC Communication Network stands behind all equipment on our network. Faulty hardware is rare, but cannot be predicted nor avoided. ABC Communication Network utilizes only name brand hardware of the highest quality and performance. ABC Communication Network will replace all faulty hardware affecting performance levels of equipment within 48 hours, which includes hardware issues that cause server crashes or speed issues. Hardware failure resulting in complete network/server outage/downtime will be corrected within two hours of problem identification. Router failure is an exception to this SLA guarantee, and may require on-site Cisco™ engineers or backbone provider emergency personnel to correct the problem. Router failure is governed by current contracts with Cisco™ and backbone providers in regard to the emergency repair service in case of such an issue. ABC Communication Network will replace all faulty hardware on dedicated servers (rented or leased servers), at no charge to the Client (except if it is due to customer abuse such as excessive reboots), with an unlimited free replacement policy. This includes parts ordered as upgrades.

Credits:

Credit requests must be made on the ABC Communication Network web site, by contacting our Billing Department. Each request in connection with network/server outages/downtime must be received by ABC Communication Network within five days of the occurrence. Each request in connection with Average Round-Trip Latency or Average Packet Loss in a calendar month must be received by ABC Communication Network within five days after the end of such month. The total amount credited to a Client for ABC Communication Network not meeting SLA service levels will not exceed the service fees paid by Client ABC Communication Network for such services for the period in question. Each validly requested credit will be applied to a Client invoice within 30 days after ABC Communication Network receipt of such request. Credits are exclusive of any applicable taxes charged to Client or collected by ABC Communication Network. Upon Client’s request (in accordance with the procedure set forth below), ABC Communication Network will issue a credit to Client for network/server outages/downtime occurring during any calendar month that are reported by Client to ABC Communication Network and confirmed by ABC Communication Network measurement reporting. Such credit will be equal to one day’s worth (1/30th) of the monthly fees paid by Client, (for all service fees paid if network outage, or specific affected service fees paid if individual server downtime) multiplied by each hour (or portion thereof rounded to nearest next hour) of the cumulative duration of such outage/downtime. If Average Round-Trip Latency on the network for a calendar month exceeds 85 milliseconds, then upon Client's request, ABC Network will issue a credit to Client equal to six day's worth (1/5th) of the monthly service fees paid by Client for such month. If Average Packet Loss exceeds 1% during a calendar month, then upon Client’s request, ABC Network will issue a credit to Client equal to six day's worth (1/5th) of the monthly service fees paid by Client for such month.

General:

ABC Communication Network reserves the right to change or modify this SLA to benefit the Client, and will post changes to location currently housing this SLA at time of modification, which will be made available to Client. Except as set forth in this SLA, ABC Communication Network makes no claims regarding the availability or performance of the ABC Communication Network' network or servers. Specific terms/points of this SLA may be adjusted on a case by case basis by the specific Service Agreement signed/agreed by client. In case of difference terms/points in SLA and Service Agreement, the Service Agreement terms/points prevail over this general SLA policy. The Service Agreement signed/agreed by client, is above and beyond this SLA, and Service Agreement terms are in affect, including, but not limited to, limitations of liability.

ONE STOP SOLUTIONS FOR YOUR NETWORKING

ABC Communication Network has over Sixteen years of combined structured cabling design experience. Our in-house design staff consists of experience in vertical and horizontal connectivity projects spanning a wide variety of industrial and commercial network cabling applications, as well as expertise in all aspects of network topologies and LAN solutions such as: CAT 5e, CAT 6 and Fiber Optic network design. Octel design incorporates important aspects like cross talk, bandwidth consideration, cable conformance, calculation of transmission error rates and important details often overlooked such as fire stopping and cable management.

Whether upgrading current cabling networks, relocating offices or unfitting facilities, We have the experience and capabilities to provide your IT staff with an accurate scope of work, bid drawings and documents that will eliminate costly change orders as the project unfolds.

Your Data-Center Solution is the backbone of your IT infrastructure.

Data is at the heart of the digital business. It’s no longer only about the data you have access to, but how your business exploits data for better and faster decision making and competitive advantage. In order to turn data into business value, your data centre needs to be a dynamic and agile asset: one that serves as a business response centre that will scale to meet the growing demands of your organisation and digital-first users.

Today’s complex, interconnected data center is the ABC Communication Network of nearly every growing business. Like the users it supports, your data center must be efficient and agile, intelligent, cost-effective and future-ready. It must deliver continuous business value that ensures you can meet the needs of your evolving enterprise.

Whether you need location flexibility, deep physical layer insight or advanced connectivity, a partnership with Octel Network is the innovative way to ensure that your data center delivers the optimal experience to your customers.

Renting IT equipment is the new panacea for enterprise customers.

ABC Communication Network provide a flexible solution for their Customers. Rental and Leasing options for when you need to full-fill short-term requirements with limited capital expense.

WHY RENTAL EQUIPMENTS

We offer a cost-effective solution for companies to test a system before investing to purchase the equipment's, ABC Communication Network can provide complete infrastructure for events such as,

1. Lab Training Purpose
2. Disaster Recovery
3. Research & Developments
4. Testing Software Before Deploying
5. Temporary Projects
6. Hardware Replacement
7. Data Center Relocation

We’ve got an extensive solution to best fit your needs. Renting equipment's can also help you meet immediate technology needs and keep the projects on track until sufficient capital is available for technology purchases. ABC Communication Network has solution for your renting and leasing equipment's are Routers, Switches, IP Phones, Security, Server/Storage, Racks and other IT equipment's at great prices with quick delivery.